Thursday, April 15, 2010

Do Colin and the Bobbers run YELP???

Because interestingly enough only the things about his terrorism are filtered along with some other stuff that basically duplicates the utter bullshite resulting in a rating of SEVENTY TWO out of 977 restaurants in Tampa? L M A O !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Like anyone believes that.... L M A O.


What causes certain reviews to be filtered?
The review filter suppresses reviews written by less established users. We're purposely not elaborating about all the variables that go into defining an "established" user, because it's a Catch-22: the more descriptive we are about what makes an established user, the less effective our filter is at fighting shills and malicious content.
Do filtered reviews affect the overall star rating of my business?
No. The overall star rating does not include filtered reviews -- it is based on the active reviews that are showing on your business page.
Will Yelp remove bad reviews if a business pays for sponsorship?
Absolutely not. Reviews of Yelp sponsors and non-sponsors are treated identically, and any complaints are handled by the same user support team, operating under the same Review Guidelines and Terms of Service.
While non-sponsors receive free email support, sponsors also have an account manager they can contact. Account managers do not handle complaints about reviews, and any complaints they receive about specific reviews are handed off to the user support team. Only a member of the user support team can remove a review and this team is not part of the sales organization. Please note that members of our user support team do not receive compensation tied to sales performance. It's our version of checks and balances.
As you probably realize, negative reviews are a normal part of doing business (what company has never had an upset customer?), so you shouldn't be surprised if you find the occasional negative review on your own page. While it's important to look for patterns in your reviews (bread is stale, a problem employee, flat sodas), you should take any individual perspective with a grain of salt.
Does Yelp allow sponsors to move bad reviews to the bottom of their page?
Absolutely not. Review order cannot be manipulated and is determined by Yelp Sort, our default ranking methodology that presents the most useful reviews to users. For example, the first review displayed for a business will be one that reflects the average star rating of a business. This methodology is applied to all businesses, sponsors or not.
I'm a regular user (not a business owner) and my review isn't showing on a certain business's page when I'm logged out, but I still see it on my profile. What happened?
Some reviewers are more credible than others. For the most part, users can decide for themselves which reviewers they trust the most. We remove some of the guesswork by filtering out reviews that are written by less established users. The process is entirely automated to avoid human bias, and it affects both positive and negative reviews. Since a user can become more or less established over time, your reviews can disappear and reappear over time as well. Either way, we never actually delete your reviews, and they can still be found on the your personal profile page.
This system proves frustrating for some because it sometimes affects perfectly legitimate reviews. The flip side is that it helps protect against fake reviews from malicious competitors and disgruntled former employees. We created a video that explains the review filter here.
Is Yelp just a place for rants? How do the reviews break down by rating?
We crunched the numbers and here is what we've got (as of Sept 1, 2008):

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